Navigating the IT BPO Landscape: Tech Trends 2023

Today almost every company has many processes outsourced in order to save time, money and resources, regardless of whether the process is HR Operations, Marketing, Customer Service, IT or Legal Services. According to a Market Data Report by GitNux, “the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4% from 2021 to 2028”. Meanwhile, Statista calculated that the revenue of the BPO market worldwide (including IT BPO) is projected to reach US $0.35 trillion by the end of 2023 and is expected to reach US $0.44 trillion by 2028.

As the era normalizes concepts such as robotics, remote work, data analytics and artificial intelligence, information technology (IT) has become the most powerful tool for the success of any business. However, managing and maintaining complex IT infrastructure and processes can be a daunting task, especially when burdened with limited resources due to the current economy.

This is why Era Biz Solutions wanted to explain the concept of IT Business Process Outsourcing (IT BPO) comes out as a strategic solution. According to the 2022 Global Outsourcing Survey by Deloitte, over 76% of executives stated that their companies outsource IT functions, while 89% develop or deploy their cloud services via external service providers. A 2023 Clutch Survey revealed that 22% of small business are planning to outsource their IT Services in 2023/24.

IT BPO allows businesses to leverage the expertise and capabilities of specialized outsourced service providers to streamline their IT operations, enhance efficiency, reduce costs and gain a competitive edge.

According to Deloitte, the survey in 2022 revealed that companies are seeking IT BPO for multiple functions; with:

• 81% outsourcing for cybersecurity
• 79% outsourcing for app/software development
• 77% outsourcing for IT infrastructure services
• 78% outsourcing for next-gen tech
• 75% outsourcing for data analytics
• 73% outsourcing for app support
• 68% outsourcing for helpdesk and user computing services.

As such, it becomes increasingly critical for businesses to partner IT BPO service providers in order to maintain competitiveness.

IT BPO: A Catalyst for Business Growth

IT BPO is the process of entrusting all or some IT-related operations to a qualified outsourced IT Services provider/s, allowing businesses to focus on their core competencies while ensuring that their IT infrastructure is managed effectively.

IT BPO is usually conducted in remote offshore software development centers in countries such as Sri Lanka and India for greater access to skilled IT professionals at a cost-effective rate.

This approach offers a multitude of benefits, including:

• Cost Savings: IT BPO can significantly reduce IT expenses by reducing or even eliminating the need for in-house IT staff, infrastructure investments, and ongoing maintenance costs. In addition, if you hire an IT BPO company in a lower living cost country such as Sri Lanka the overall cost could be less than half the cost as that in countries such as the USA, UK and Australia.
• Enhanced Efficiency: IT BPO Service providers possess expertise a number of areas in technology and IT infrastructure, along with the human and material resources necessary to provide the services. This enables Era Biz Solutions to optimize IT processes, improve performance, and reduce downtime for their clients in a way that a standard inhouse IT department would find difficult to.
• Access to Expertise: Businesses can gain access to a pool of highly skilled IT professionals with in-depth knowledge of the latest technologies and industry trends through IT BPO. Moreover, hiring professionals with specialized IT skills as full-time employees may not be the most practical move if those professionals are only necessary for a limited period or during a project. This is why Era Biz offers Staff Augmentation options on the short-term.
• Flexibility and Scalability: IT BPO providers such as Era Biz Solutions can scale their services up or down to meet the evolving IT demands of businesses, ensuring adaptability and flexibility.
• Strategic Focus: By outsourcing IT functions, businesses can dedicate their time and resources to core business activities, driving innovation and growth. In the meantime, your IT BPO provider, such as Era Biz Solutions, can make full use of their time along with resources that they already have readily available due to being in the field to enhance your technology and therefore customer engagement.

Navigating the IT BPO Landscape: Challenges

While IT BPO offers numerous advantages, it is crucial for businesses to carefully consider the challenges and make informed decisions. Potential risks include:

• Security Concerns: Businesses must ensure that their sensitive data is adequately protected when outsourcing IT processes.
• Cultural Differences: Effective communication and collaboration between the business and the IT BPO provider are essential to avoid misunderstandings and ensure alignment.
• Vendor Lock-in: Businesses should carefully evaluate contract terms and conditions to avoid long-term commitments that may limit their flexibility.
• Loss of Control: Businesses may relinquish some control over their IT infrastructure when outsourcing, requiring clear communication and monitoring

Era Biz Solutions: Your Trusted IT BPO Partner

Era Biz Solutions, as a leading IT BPO Services provider in Sri Lanka for over 12 years, understands the unique IT challenges faced by businesses of all sizes. We offer a comprehensive suite of IT BPO services (such as software development, web development, mobile app development, and IT maintenance) tailored to meet the specific needs of our clients, empowering them to optimize their IT operations and achieve their business goals.

Our experienced team of IT professionals possesses a deep understanding of emerging technologies and industry trends, enabling us to provide innovative solutions that align with our clients’ business objectives. We are committed to providing exceptional customer service, fostering long-term partnerships, and ensuring the success of our clients.

Looking for a reliable IT BPO Partner to create an offshore software development center? Contact Era Biz Solutions to ensure success!

The Future of IT BPO: Evolving Trends and Advancements

The IT BPO landscape is continuously evolving, driven by technological advancements and changing business requirements. Key trends to watch out for in 2024 include:

• Hyper automation: Leveraging AI and machine learning to automate routine tasks, enhancing efficiency, and reducing human error.
• Customer-centricity: Focusing on delivering exceptional customer experiences through personalized interactions and proactive support.
• Data Security and Privacy: Implementing robust cybersecurity measures to protect sensitive data from evolving threats and regulatory compliance.

Preparing for the Future: Embracing Strategic Solutions

To prepare for the future of IT BPO, businesses should consider the following strategies:

• Embrace Continuous Learning: Stay updated on emerging technologies and trends to make informed decisions about IT outsourcing.
• Prioritize Cybersecurity: Implement comprehensive security measures to protect sensitive data and maintain compliance.
• Seek Strategic Partnerships: Partner with experienced IT BPO providers who align with your business values and objectives.
• Foster a Culture of Innovation: Encourage collaboration and innovation to adapt to changing IT landscapes and market demands.
• Measure and Optimize: Continuously evaluate the effectiveness of IT BPO services and make adjustments as needed.

Conclusion: IT BPO – A Driving Force for Business Success

IT BPO has emerged as a transformative force in the business landscape, empowering organizations to achieve their IT goals while focusing on their core competencies. By partnering with a trusted IT BPO provider like Era Biz Solutions, businesses can harness the power of technology, optimize operations, and drive sustainable growth in an ever-evolving market.

Contact Us to Reach Your IT BPO goals today!